Return Policy

Easy Returns for Your Peace of Mind

At Trilliant Ceylon, we want you to love your jewelry. If you are not completely satisfied with your purchase, our return and refund policy ensures a smooth and hassle-free process.

Eligibility for Returns

To be eligible for a return or exchange:

• The jewelry must be unused, in its original condition, and in the original packaging.
• Returns must be requested within 14 days of delivery.
• Personalized or custom-made jewelry may not be eligible for returns unless there is a defect or error from our side.

How to Initiate a Return

1. Contact our customer support team via the Contact Us page or email.
2. Provide your order number and reason for the return.
3. Our team will guide you through the return process and provide instructions for sending the item back.

Refund Process

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to the original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to a defective or incorrect product.

Exchanges

If you wish to exchange an item:

• Contact our customer support team with your order details.
• Exchanges are subject to product availability.
• Shipping fees for exchanges may apply, depending on the situation.

Defective or Damaged Items

If your jewelry arrives damaged or defective:

• Contact us immediately with photos of the damage.
• We will provide a replacement or full refund at no extra cost.

Contact Us

For any questions about our Return & Refund Policy, please contact Trilliant Ceylon via our contact page. Our team is committed to making the return process as smooth as possible.