Refund Policy

Hassle-Free Refunds

At Trilliant Ceylon, your satisfaction is our priority. If a purchase does not meet your expectations or is eligible for a return, we provide a clear and secure refund process.

When Refunds Apply

Refunds are applicable in the following cases:

• Jewelry returned within the 14-day return window in original, unused condition.
• Damaged or defective items received from Trilliant Ceylon.
• Incorrect items sent due to our error.

Please note: Customized or personalized jewelry is not refundable unless defective or sent incorrectly.

Refund Process

1. Contact Trilliant Ceylon customer support to initiate a refund.
2. Provide your order number and details about the issue.
3. Once we receive and inspect the returned item, your refund will be processed.
4. Refunds are issued to the original payment method within 5–10 business days of approval.

Partial Refunds

In some cases, partial refunds may be granted for:

• Jewelry that is returned in used or altered condition.
• Items missing original packaging, certificates, or accessories.

Damaged or Defective Items

If your jewelry arrives damaged or defective:

• Contact us immediately with photos of the issue.
• We will approve a full refund or provide a replacement at no extra cost.

Questions About Refunds

For any questions regarding refunds or to check the status of your refund, contact Trilliant Ceylon via our Contact Us page. Our team is dedicated to making the process smooth and transparent. 💎