FAQ | Trilliant Ceylon – Jewelry Questions & Answers
Have questions about Trilliant Ceylon jewelry? Find answers on orders, shipping, returns, jewelry care, and more in our comprehensive FAQ.
Welcome to the Trilliant Ceylon FAQ At Trilliant Ceylon, we want your jewelry experience to be seamless and enjoyable. Here, you’ll find answers to the most common questions about our products, ordering process, shipping, returns, and jewelry care. Whether you’re a first-time buyer or a returning customer, this FAQ guide will help you get the information you need quickly and confidently.
General Questions
Are your gemstones ethically sourced?
Absolutely. We prioritize ethically sourced gemstones and materials in all our jewelry.
Can I gift jewelry directly to someone?
Yes, we offer gift packaging and can ship directly to the recipient with a personalized message.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.
How can I contact Trilliant Ceylon?
You can contact us via our Contact Us page, email, or phone. Our customer support team is happy to assist with inquiries, orders, or custom designs.
How long does shipping take?
Domestic orders typically take 3–7 business days, while international orders may take 7–21 business days, depending on customs processing.
What is Trilliant Ceylon?
Trilliant Ceylon is a premium jewelry brand inspired by the beauty of Ceylon. We create handcrafted rings, necklaces, bracelets, and earrings designed to be elegant, timeless, and high-quality.
Where is Trilliant Ceylon located?
Our headquarters are in Sri Lanka, where we design and craft all our jewelry with care and precision.
Jewelry Care
Can I wear jewelry in water or while exercising?
We recommend removing jewelry before swimming, showering, exercising, or performing tasks that may expose it to chemicals or impact.
Do gemstones require special care?
Yes, delicate stones like pearls and opals should be cleaned gently and not exposed to ultrasonic cleaners. Always check the gemstone care guide for specific instructions
How do I clean my jewelry?
Use a soft, lint-free cloth to wipe your jewelry. For gold or silver pieces, mild soap and warm water can be used. Avoid harsh chemicals or abrasive materials.
How should I store my jewelry?
Store each piece separately in a soft pouch or jewelry box. Keep jewelry away from sunlight, humidity, and extreme temperatures to prevent tarnishing and damage.
Orders & Payment
Do you offer custom jewelry design?
Yes, Trilliant Ceylon offers custom jewelry design services. Contact our team with your ideas, and we will help create a unique piece just for you.
Do you offer warranties on your jewelry?
Yes, our jewelry comes with a warranty covering manufacturing defects. Please refer to our Warranty Policy for detailed terms.
Shipping & Returns
Do you ship internationally?
Yes, Trilliant Ceylon ships worldwide. Shipping fees and delivery times vary depending on your location.
How do I get a refund?
Refunds are processed to the original payment method once the returned jewelry is received and inspected. This usually takes 5–10 business days.
What is your return policy?
Jewelry can be returned within 14 days of delivery if it is unused and in its original packaging. Personalized or custom-made pieces are not eligible unless defective. Please refer to our Return & Refund Policy for full details.